Prospective-client calls
Collect basic contact information, matter type and the reason the person is seeking help.
AI receptionist for law firms
Let routine calls move forward without turning intake into legal advice.
A prospective client may need a prompt, calm first response. The agent can collect basic information and explain the next step while leaving conflicts, deadlines and legal judgment to the firm.
Try the live oobCREATIVE AI assistant. Ask how it would handle a call for law firms and legal practices, request time with someone at oobCREATIVE, or switch to Spanish.
The calls behind the technology
The first call should create clarity without creating a legal conclusion.
The agent handles approved office information and structured intake, then returns matters requiring professional judgment to the firm.
Current-client messages
Identify the caller and matter context, then notify the approved team member.
Practice-area questions
Explain the categories of work the firm has approved without assessing the caller’s case.
Consultation requests
Offer approved scheduling options without implying representation or acceptance.
A job with boundaries
Let the agent handle the repeatable part. Keep judgment with people.
Its job is not to sound human enough to take over. Its job is to be clear, useful and honest about when your team needs to step in.
The agent can handle
- Approved office, location and practice-area information
- Basic prospective-client intake
- Consultation scheduling when configured
- Messages and summaries routed to the firm
- English and Spanish conversations
A person handles
- Giving legal advice or evaluating a claim
- Confirming representation or completing conflict clearance
- Calculating or interpreting deadlines
- Discussing confidential matter details outside an approved process
Voice Assistance pricing
Choose the voice plan that matches what should happen after the call.
Voice Assistance is $99/month with 200 voice minutes. Voice Assistance Launch Setup is $149 one time. Voice + Text is $149/month for phone and intelligent SMS using the same approved business information and customer-handling rules. UNBOXED — Complete customer communications — is $199/month across phone, intelligent text, and browser chat. Smart Chat is $59/month and Smart Text is $79/month when voice is not needed.
Built around your business
The agent gets a defined job before it answers a customer.
- Organize the source.We collect the services, questions, answers, language and limits the agent needs.
- Test real conversations.You hear expected and difficult calls before customers rely on the system.
- Launch with a handoff.The agent answers within its role and sends the conversation to the right person.
Questions worth answering
Useful technology should make its limits clear.
Does a call create an attorney-client relationship?
No. The agent should clearly explain that the conversation does not establish representation and that the firm must review the matter.
Can it screen a potential case?
It can ask the firm’s approved intake questions. It cannot evaluate legal merit, conflicts, deadlines or whether the firm will accept the matter.
How is sensitive information handled?
The intake scope, recording choices, retention and handoff process must be reviewed for the firm’s confidentiality and professional obligations before launch.
Call it before you buy it
Hear how the agent handles a conversation.
Ask it about oobCREATIVE, describe a call from your business or have it schedule time for you to talk with someone at oobCREATIVE.
Call 970-404-8398
También habla español bastante bien.
Hear all 11 English and Spanish voice samples