New service requests
Collect the issue, property location, contact details and preferred next step.
AI dispatcher for home services
Answer the next service call while you finish this one.
Customers often call when your team is driving, working in a home or helping someone else. The agent can collect what happened and move routine requests forward without pretending to be the technician.
Try the live oobCREATIVE AI assistant. Ask how it would handle a call for home-service businesses, request time with someone at oobCREATIVE, or switch to Spanish.
The calls behind the technology
A useful first conversation gives the office something to act on.
The agent gathers the practical details your team needs while keeping diagnosis, urgency and service commitments with a qualified person.
Existing appointments
Identify the customer and appointment so the office can respond with context.
Service-area questions
Answer from the locations, hours and services your business has approved.
After-hours calls
Capture routine needs and follow your defined instructions for situations requiring a person.
A job with boundaries
Let the agent handle the repeatable part. Keep judgment with people.
Its job is not to sound human enough to take over. Its job is to be clear, useful and honest about when your team needs to step in.
The agent can handle
- Approved service, location and business-hour questions
- Customer contact and property information
- A plain-language description of the service need
- Scheduling requests when a calendar is connected
- Call summaries and team notifications
A person handles
- Diagnosing equipment, wiring, plumbing or building conditions
- Deciding whether a situation is safe or an emergency
- Promising arrival times, availability or final pricing
- Handling disputes that need human judgment
Voice Assistance pricing
Choose the voice plan that matches what should happen after the call.
Voice Assistance is $99/month with 200 voice minutes. Voice Assistance Launch Setup is $149 one time. Voice + Text is $149/month for phone and intelligent SMS using the same approved business information and customer-handling rules. UNBOXED — Complete customer communications — is $199/month across phone, intelligent text, and browser chat. Smart Chat is $59/month and Smart Text is $79/month when voice is not needed.
Built around your business
The agent gets a defined job before it answers a customer.
- Organize the source.We collect the services, questions, answers, language and limits the agent needs.
- Test real conversations.You hear expected and difficult calls before customers rely on the system.
- Launch with a handoff.The agent answers within its role and sends the conversation to the right person.
Questions worth answering
Useful technology should make its limits clear.
Can it schedule service?
Yes. When oob Scheduling is enabled, Voice Assistance can offer times from the booking hours you approve and create the appointment within those rules.
Will it try to diagnose the problem?
No. It records the customer’s description and follows your approved questions. Technical judgment remains with your team.
What happens with an urgent call?
You define the language and routing for urgent situations. The agent should never substitute for emergency services or a qualified professional’s judgment.
Call it before you buy it
Hear how the agent handles a conversation.
Ask it about oobCREATIVE, describe a call from your business or have it schedule time for you to talk with someone at oobCREATIVE.
Call 970-404-8398
También habla español bastante bien.
Hear all 11 English and Spanish voice samples