New-patient questions
Explain approved services, locations and next steps without assessing clinical fit.
AI intake coordinator for healthcare practices
Help patients reach the right next step without putting clinical judgment in the call.
Patients need clear office information and a dependable handoff. The agent can support routine conversations, but care decisions, urgent symptoms and sensitive records remain human responsibilities.
Try the live oobCREATIVE AI assistant. Ask how it would handle a call for healthcare practices, request time with someone at oobCREATIVE, or switch to Spanish.
The calls behind the technology
Routine office help and clinical care need a visible boundary.
The agent is configured around administrative responsibilities and the practice’s approved privacy, scheduling and escalation procedures.
Appointment requests
Offer approved scheduling options or collect a callback request.
Existing-patient calls
Identify the administrative need and route the caller through the practice’s approved process.
Office information
Answer approved questions about hours, directions and preparation instructions.
A job with boundaries
Let the agent handle the repeatable part. Keep judgment with people.
Its job is not to sound human enough to take over. Its job is to be clear, useful and honest about when your team needs to step in.
The agent can handle
- Approved administrative and office information
- Scheduling or callback requests when configured
- Basic routing by caller need
- Language approved by the practice
- Human handoff for sensitive or uncertain situations
A person handles
- Diagnosing, triaging or giving medical advice
- Interpreting symptoms, test results or treatment instructions
- Collecting protected information without an approved compliant workflow
- Substituting for emergency services or a clinical professional
Voice Assistance pricing
Choose the voice plan that matches what should happen after the call.
Voice Assistance is $99/month with 200 voice minutes. Voice Assistance Launch Setup is $149 one time. Voice + Text is $149/month for phone and intelligent SMS using the same approved business information and customer-handling rules. UNBOXED — Complete customer communications — is $199/month across phone, intelligent text, and browser chat. Smart Chat is $59/month and Smart Text is $79/month when voice is not needed.
Built around your business
The agent gets a defined job before it answers a customer.
- Organize the source.We collect the services, questions, answers, language and limits the agent needs.
- Test real conversations.You hear expected and difficult calls before customers rely on the system.
- Launch with a handoff.The agent answers within its role and sends the conversation to the right person.
Questions worth answering
Useful technology should make its limits clear.
Is the agent appropriate for every patient conversation?
No. Its role should be limited to approved administrative tasks. Clinical, urgent and sensitive conversations need a qualified person or the practice’s established emergency instructions.
Can it schedule administrative appointments?
For suitable administrative appointments, oob Scheduling can use the booking hours the practice approves. Privacy, clinical boundaries and escalation rules still need to be defined before launch.
What about patient privacy?
Privacy, recording, vendors, information collection and handoff requirements must be reviewed for the practice before launch. The standard setup does not assume every healthcare workflow is appropriate.
Call it before you buy it
Hear how the agent handles a conversation.
Ask it about oobCREATIVE, describe a call from your business or have it schedule time for you to talk with someone at oobCREATIVE.
Call 970-404-8398
También habla español bastante bien.
Hear all 11 English and Spanish voice samples